FREQUENTLY ASKED QUESTIONS

WHAT IS THE MINIMUM ORDER? 

Minimum order is $250.00.

HOW DO I PLACE AN ORDER?

Download our catalog or look through our website to view our products and then download our order form in the left corner of our website. 

Fill it out. The more information the better. We need to know wood species, the finish, profiles, door style, quantity, and size dimensions. If you're requesting a quote, all you have to do is select Quote under Order Type on the form.

To place the order or quote, just email the form to:
orders@ruckdoors.com

WHEN DOES MY ORDER NEED TO BE IN?

We process orders on Wednesday's at 12:00pm and then start production for that batch of orders on Thursday. If you want the quickest lead time, then please place your order by 11:59am on Wednesday. 

CAN I CHANGE OR CANCEL MY ORDER? 

If you need to change or cancel your order, we ask that all changes be made by Wednesday's at 11:59am. Once we process an order, we can't do alterations. If changes need to be made, they will be treated as a separate order.

WHEN SHOULD I EXPECT MY ORDER?

Standard unfinished products are typically completed within 14 days after the order goes into production. Certain unfinished species and other style options require more than that. 
If they're available before that, our customer service representative will call and let you know.

Finished product lead times are longer and do vary. 
Please call customer service at (833) 443-1992 for lead time.

IS THERE A WARRANTY?

Ruck Cabinet Doors warrants all manufactured products for one year from date of shipment. See page 7 of catalog for more details. 
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